1. Acceptance of Terms
By accessing or using this website and booking any consultation or service, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional guidelines displayed on the site. If you do not agree, please do not use this website or the services.
2. Nature of Services
This website provides online health consultations, appointment booking, and related healthcare and wellness services via digital channels. The services are not intended for emergency or life‑threatening conditions; in such cases, you must contact local emergency services or visit the nearest hospital immediately.
3. No Emergency Services
The platform must not be used for medical emergencies such as chest pain, severe bleeding, difficulty breathing, loss of consciousness, or any situation requiring immediate medical attention. The service is not a substitute for an in‑person emergency department or hospital care.
4. Medical Disclaimer
Information provided on this website (including articles, FAQs, and other content) is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for any questions about your health or treatment options. Reliance on any information provided on the site is solely at your own risk.
5. Doctor–Patient Relationship
A doctor–patient relationship is formed only when you successfully book and attend a consultation with a registered medical practitioner through the platform. Use of general website content alone does not create any doctor–patient relationship.
6. User Responsibilities
You agree to:
- Provide accurate, complete, and up‑to‑date personal and medical information during registration and consultation.
- Use the website and services only for lawful purposes.
- Maintain the confidentiality of your login credentials and notify us immediately of any unauthorized use of your account.
You are solely responsible for consequences arising from providing false, incomplete, or misleading information.
7. Consent to Teleconsultation
By booking an online consultation, you consent to receive healthcare services via audio, video, chat, or other digital means. You understand that:
- There may be limitations without physical examination.
- The doctor’s opinion is based on the information and reports you provide.
- In some cases, the doctor may advise an in‑person examination, tests, or referral to another specialist or facility.
8. Payments, Cancellations and Refunds
All consultation fees and service charges will be displayed at the time of booking. By confirming an appointment, you authorize the platform or its payment partners to process the payment.
- Refunds, rescheduling, and cancellations will be governed by the platform’s Cancellation & Refund Policy, which may be updated from time to time.
- Any payment disputes must be raised within a reasonable period from the date of transaction.
9. Data Privacy and Security
Your personal and medical information will be collected, used, stored, and processed in accordance with our Privacy Policy and applicable laws. The platform uses reasonable technical and organizational measures to protect your data, but cannot guarantee absolute security. You agree that your data may be used (in anonymized or aggregated form) for analytics, service improvement, and regulatory reporting where required by law.
10. Third‑Party Services and Links
The website may contain links to third‑party websites, applications, or services. These are provided for convenience only. The platform does not control and is not responsible for the content, security, or practices of such third parties, and your use of them is at your own risk.
11. Intellectual Property
All content on this website, including logos, text, graphics, icons, images, and software, is owned by or licensed to the platform and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without prior written permission.
12. Prohibited Uses
You agree not to:
- Use the website for any fraudulent, abusive, or unlawful activity.
- Attempt to gain unauthorized access to any account, system, or network.
- Upload or transmit any harmful code, viruses, or malicious content.
- Harass, abuse, or harm doctors, staff, or other users via the platform.
13. Limitation of Liability
To the maximum extent permitted by law, the platform, its owners, employees, and partners shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or relating to:
- Your use of or inability to use the website or services.
- Any delay or interruption in transmission.
- Any reliance placed on information provided during or outside consultations.
14. Indemnity
You agree to indemnify and hold harmless the platform, its directors, employees, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the website or services, violation of these Terms, or infringement of any rights of a third party.
15. Modifications to Services and Terms
The platform reserves the right to modify, suspend, or discontinue any part of the website or services at any time without prior notice. These Terms and Conditions may be updated periodically; continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
16. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or the use of the services shall be subject to the exclusive jurisdiction of the courts located in the state where the company is registered.
17. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact at info@livness.in
