Privacy Policy
1. Introduction
This Privacy Policy explains how Livness (“we”, “us”, “our”) collects, uses, stores, and protects your personal and health information when you use our website, book appointments, or access our online healthcare services. By using this website, you agree to the practices described in this Policy.
2. Information We Collect
We may collect the following types of information:
- Personal information: Name, age, gender, address, email address, phone number and other contact details.
- Health information: Medical history, symptoms, prescriptions, reports, consultation notes, and other data you or your doctor share for providing healthcare services.
- Usage and technical data: IP address, device information, browser type, pages visited, time spent on pages, and cookies or similar technologies.
- Payment information: Limited payment-related details (such as transaction ID and payment status) processed through secure third‑party payment gateways; card details are generally not stored on our servers.
3. How We Use Your Information
Your information may be used to:
- Provide and manage appointments, teleconsultations, and related healthcare services.
- Allow doctors and authorized staff to review your medical information and offer appropriate guidance.
- Communicate with you about bookings, reminders, follow‑ups, service updates, and support.
- Improve our website, services, security, and user experience through analytics.
- Comply with legal, regulatory, or law‑enforcement requirements as applicable.
4. Legal Basis and Consent
Where required by law, we obtain your consent before collecting, using, or sharing your personal and health information. By submitting your details and booking consultations, you consent to our use of your information as described in this Policy. You may withdraw consent prospectively by contacting us, subject to legal and contractual limitations.
5. How We Share Your Information
We may share your information only in the following situations:
- With registered doctors and authorized healthcare professionals involved in your care.
- With service providers who help us operate the website, payment processing, SMS/email delivery, or analytics—subject to confidentiality obligations.
- When required by law, regulation, court order, or government authority.
- In de‑identified or aggregated form for analytics, quality improvement, or reporting; such data does not personally identify you.
We do not sell your personal or health information to advertisers, data brokers, or other third parties.
6. Data Security
We use reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, misuse, alteration, or disclosure, including secure connections, restricted access, and encrypted transmission where appropriate. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal and health information for as long as necessary to:
- Provide services and maintain medical records as required for continuity of care.
- Comply with legal, regulatory, tax, and accounting obligations.
- Resolve disputes and enforce our agreements.
When information is no longer needed, it may be securely deleted, anonymized, or archived in accordance with applicable laws.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, improve site performance, and analyze usage patterns. You can adjust your browser settings to block or delete cookies, but some features of the website may not function properly if cookies are disabled.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion or restriction of your data, where legally permissible.
- Object to certain types of processing or withdraw consent, where applicable.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before responding.
10. Third‑Party Links
Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices, content, or security of such third‑party sites. Your use of those sites is subject to their own privacy policies.
11. Children’s Privacy
Our services are intended for adults. Minors should use the platform only under the supervision of a parent or legal guardian, and in accordance with applicable laws and telemedicine guidelines. We do not knowingly collect personal information from children without appropriate consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated Policy will be posted on this page with the “Last updated” date. Continued use of the website after any changes constitutes your acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: Email: info@livness.in